Addiction Services for York Region (ASYR) is a non-profit, community based counselling organization located in Aurora, Ontario, which supports change in the lives of individuals, their families and communities related to substance use and problem gambling. We take pride in our leadership and expertise in addictions in the community, and we recognize that an organization is known by the people it employs.

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ASYR believes that attracting and retaining the best talent is the key to continued success, and we are committed to excellence in the services we provide throughout York Region. Every employee’s role in our organization is crucial and we value and trust our staff in their diverse abilities and extensive knowledge in the field of addictions and mental health. We invite you to join our committed team as we continue to evolve as innovators and educators, and as a workplace of choice.

ASYR is an equal opportunity employer and we welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace, and to developing inclusive, barrier-free selection processes and work environments. Accommodation is available upon request, throughout the recruitment process.

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Case Manager 2 - Housing Support Services

Addiction Services for York Region (ASYR) is a charitable, community based counseling organization located in Aurora Ontario, which supports change in the lives of individuals, their families and communities related to substance use and problem gambling.  Information about our agency programs can be found at

ASYR is seeking a candidate to join its dynamic team in the position of Case Manager 2 within our Housing Support Services program.

The Case Manager works in partnership with clients to provide individualized and flexible services to engage, support and integrate clients into the community.  The Case Manager will facilitate the clients’ use of resources and supports to maximize their independence and potential.  Individuals are assisted to identify strengths and needs and to develop long and/or short term goals with concrete actions to achieve the objectives. The case manager participates in individual and systemic advocacy initiatives to improve resource access and availability, and provides assistance on a day-to-day basis through a continuum of functions that includes but is not limited to: initial and ongoing assessment, initial treatment planning and ongoing adjustments as required, community treatment, referral and integration of required services, life skill enhancement, advocacy, personal care coaching, self-efficacy promotion, and collaboration with other service providers.

ASYR is seeking an experienced Case Manager 2, within our Housing Support Services program, in its Aurora office location, reporting to the Assigned Supervisor. This is a contract position until March 2020, and is full-time for 35 hours per week with a minimum of two evenings per week. Weekend work is also expected (i.e. some Saturdays). The hourly wage rate is $30.02.

Duties and Responsibilities:

  1. Policies, Procedures, Legislation and Professionalism
  • Is familiar with, and committed to the organization’s Vision, Mission, and Values.
  • Demonstrates understanding of, and adherence to organizational policies and procedures, including but not limited to the Protection of Privacy, Anti-discrimination and Harassment and Workplace Violence policies, Accessibility for all Ontarians.
  • Follows all health and safety policies and procedures as per our Health & Safety Program, and actively maintains a healthy & safe work environment through both actions and words.
  • Contributes to the overall professional appearance of work site.
  • Functions in accordance with relevant professional standards of practice.
  • Regularly updates professional knowledge through educational events, workshops, and profession related reading and training.
  • Takes part in regular supervision with the Clinical Supervisor, providing necessary information for review of client files and discussion of appropriate interventions, and sets professional goals where required related to skill and knowledge acquisition.
  • Engages in regular performance reviews and provides feedback concerning own performance.
  • Accepts direction from the Clinical Supervisor and provides feedback concerning client and service issues.
  1. Initial Treatment Planning
  • Completes mandated assessment tool (GAIN)
  • Negotiates individualized treatment plan, based on feedback from the assessment results, the client’s strengths, prioritized problem areas, client’s preference and readiness to change, and identification of potential barriers to treatment entry.
  • Develops a clear plan of action; including client’s identified goals, treatment interventions, specific referral as appropriate, duration and frequency of on-going services.
  1. Direct Client Service
  • Demonstrates ability to observe boundaries, engage in appropriate emotional regulation.
  • Establishes collaborative partnerships with clients that involve non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing strengths based principles and practices.
  • Informs clients of confidentiality requirements and the limitations of confidentiality.
  • Collects relevant information through assessment from clients, and with their permission, from family members and other service providers in order to collaboratively develop a treatment plan.
  • Develops long term goals, short term objectives to meet their goals, and concrete action steps to achieve the objectives.
  • Collaboratively develops individualized crisis prevention/intervention plans with clients as required.
  • Helps clients to take advantage of wellness opportunities including healthy diet, exercise, adequate sleep, and a variety of self-care strategies.
  • Provides supportive counselling.
  • Provides information about community resources to clients, and with their permission, family and significant others.
  • Attends case conferences, and accompanies clients to agencies, and to health-related and other appointments.
  • Collaboratively develops with clients a transition plan that will result in a positive termination of service.
  1. Client Safety
  • Follows program guidelines and the Client Safety Framework to promote the safety of clients.
  • Provides appropriate support to clients who have reported actions that are contrary to the Health & Safety program, or who have engaged in actions that are contrary to the program
  • As applicable, works with clients to identify safety issues, and develop prevention and response strategies
  1. Documentation
  • Maintains client files according to agency policies, protocols, guidelines and procedures.
  • Maintains timely and comprehensive documentation of plans, summaries, client contacts and interventions and any other client issues in clients’ files, including in agency databases and information management systems.
  • Reports statistics about clinical activities using mandated database and using agency format.
  • Completes monthly, annual and other reported documentation as required in a punctual and comprehensive manner.
  • Maintains clear and concise client records that are based upon facts and observations, avoiding opinion or subjective conclusions.
  1. Community Treatment Services
  • Conducts individual case management sessions – the frequency and length of sessions may vary depending on the client’s needs and program format.
  • Maximizes client’s participation in treatment, community services and events and actively promotes self-efficacy,
  • Provides supportive counselling including, but not limited to, brief intervention, lifestyle and personal counselling to assist individuals to develop skills to manage substance abuse and related problems, and/or maintain and enhance treatment goals.
  • Knowledge and understanding of services provided such as referrals to therapy, residential treatment, detox, relapse prevention, crisis intervention, follow-up and aftercare.
  1. Community Liaison
  • Develops and maintains extensive knowledge of the supports and services in York Region
  • Establishes effective working relationships with hospitals, physicians, emergency shelters, community mental health and addiction providers, housing providers, and other community agencies and resources and helps clients to negotiate with services and engage in self-advocacy.
  • Engages in community capacity building to support people.
  • May sit on external and internal committees that are consumer related, upon approval of the Clinical Supervisor.
  1. Client Liaison/Advocacy
  • Advocates ensuring that services and supports are meeting a client’s needs.
  • Intervenes on client’s behalf, as requested or indicated, with other agency staff, the housing provider or other community services.
  • Develops an advocacy plan in collaboration with clients to ensure access to mental health services, and to address any other identified issues.
  • Engages in systemic advocacy to address issues of inequality and injustice with the support of the Program Supervisor.
  • Performs other duties and responsibilities as assigned by the Clinical Supervisor and/or Program Director.
  1. Team and Organizational Responsibilities
  • Liaises with community partners and other agencies in a manner that promotes the agency’s reputation and facilitates quality care for shared clients
  • Participates in agency work delegated to committees related to staff development, program planning, social activities, community information, etc.
  • Shares information and constructive observations with colleagues that promote clinical and administrative activities of the agency, including peer review and consultation,
  • Commitment to research investigations, pilot projects, etc. that may be undertaken by the agency.
  • Helps ensure the agency and program objectives are met.
  • Participates in public education, student placement mentoring, program development, planning groups, etc., as appropriate and/or assigned.
  • Demonstrated interest in health care and the specific fields of substance abuse, problem gambling, concurrent disorders, and supportive housing.
  • Works harmoniously with colleagues, including not behaving in ways that are likely to be offensive in any manner to others and confronting such behaviours by others.
  • Conducts self in a responsible, professional manner.
  • Performs other duties that may be assigned from time to time.


  • A Bachelor’s Degree in Social Work, one of the sciences, or a health related discipline preferred, with a considerable knowledge of substance abuse issues
  • Member or member in progress with one of the regulatory colleges under the Regulated Health Professionals Act ex: College of Registered Psychotherapists of Ontario; Ontario College of Social Workers and Social Service Workers.
  • Experience working with marginalized populations, combined with a considerable knowledge of substance use / misuse issues
  • Proven work experience in housing, basic life skills, counselling, crisis intervention, advocacy, meditation, and conflict resolution
  • Knowledge of systemic issues such as poverty, unemployment, stigma, medications, and the isolation felt by individuals with serious mental illness and their families.
  • Ability to practice in a culturally sensitive manner using anti-racism and anti-oppression principles.
  • Ability to work in a harm reduction context
  • Knowledge of The Ontario Mental Health Act, Mental Health reform principles, the Substitute Decisions Act, and the Health Care Consent Act and PHIPA requirements.
  • Knowledge of The Ontario Human Rights Code, and the Child and Family Services Act
  • Certification in the Global Appraisal of Individual Needs (GAIN) a definite asset
  • Extensive knowledge of supports and services in York Region, including formal and informal resources is an asset.
  • A valid Canadian driver’s license and appropriate insurance for a personal vehicle
  • A satisfactory Police Vulnerable Sector Check

We are an equal opportunity employer and welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace. We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.

ASYR is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to an employment opportunity, please advise our HR representative of the accommodation measures required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. 

Please submit your cover letter and an updated résumé by August 22, 2019, to In the subject line, please indicate YOUR NAME – CASE MANAGER 2 – HOUSING SUPPORT SERVICES.