Feedback & Complaints

Addiction Services for York Region (ASYR) is committed to maintaining a high level of ethical standards in all areas of our operations. As part of good corporate governance practices, we have established an independent and secure reporting program through which the employees of the organization or members of the public may, in confidence and in anonymity, raise concerns about potential improprieties regarding safety and security, harassment and discrimination, theft and fraud, code of conduct compliance and other sensitive matters. Furthermore, the program also ensures that proper arrangements are in place to actively monitor and manage any concerns or issues raised.

ASYR believes in addressing all client and members of the public’s complaints in a timely manner. ASYR strives for excellence in client satisfaction and makes every effort to treat all complaints promptly and courteously in order to address the issue. The complaint process is used to address all types of concerns and complaints using a centralized reporting and follow-up process. The complaints addressed include, but are not limited to, all issues related to programs and service delivery.

Complaint Process

If you have a complaint, please complete our Feedback Form.

You may also call ASYR’s Ethics Hotline at 1-844-792-2278 or 416-369-3797 or send an email to: